Where is your order?
We know how important it is for you to receive your order as quickly as possible, so we've made it easy for you to track your order every step of the way.
With our order tracking feature, you can check the status of your order in real time.
Once you have placed your order, you will receive order confirmation from Silhouettes (check your spam or junk folder)
📧 In a few days, you will receive an email from the shipping company assigned to you in your email (check your spam or junk mail folder🔔) . We work with different companies since it depends on the fastest route assigned, the most common are CTT Express, EcoScooting, Correos or GLS.
Depending on the company that has been assigned, enter the tracking number on their servers:
CTT Express: https://www.cttexpress.com/localizador-de-envios/
EcoScooting:https://www.ecoscooting.com/
Email: https://www.correos.es/es/es/herramientas/localizador/envios
GLS: https://www.gls-spain.es/es/recibir-paquetes/seguimiento-envio /
What number is my tracking number?
The tracking number depends on the shipping company.
- CTT Express, its number starts with 008 XXXXXXXXXXXXXX
- EcoScooting, its number starts with CNESP XXXXXXXXXXXXXX
- Correos your number starts with PKA XXXXXXXXXX
- GLS, its number starts with GLS XXXXXXXXX
Enter your order number and the platform will provide you with up-to-date information on the progress of your order, including when it was shipped, its current location, and when it is expected to arrive at your doorstep. If you ever have questions or concerns about your order, our customer service team is always here to help.
If your tracking number is not working, please feel free to contact us at info@getsilhouettes.shop